Orders over $150 ship free! All orders with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. Items that may be excluded from free shipping include: oversize or bulk items, such as tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, etc. Modified, or add-on-item, orders are not eligible for free shipping. You will be contacted if any exclusions apply to your order. Telephone orders are not eligible for free shipping.
We will email you if any items are backordered and your order will be placed on HOLD. Before anything else happens with your order, an email response is needed by choosing one of the following options. 1) Proceed with the order as is and wait for everything to be shipped at once. 2) Cancel the backordered items and ship the other items. 3) Proceed with the order and have the items that are not on backorder shipped to you and incur a second shipping charge when the backordered items arrive. 4) Cancel the order completely. Your credit card will not be charged and the order is in 'Held' status until you choose an option.
Under normal circumstances, orders are processed the same or following day, Tuesday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Tuesday, with the exception of holidays.
We try our best to make sure common use/fast moving parts are in stock at all times. However, some items may be out of stock and require us to order them from Aprilia, in these cases the parts will be available for shipment with 3-5 business days. Occassionaly parts can be on backorder and make take longer to arrive. If this occurs you will be notified by email.
All shipments leave Tuesday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
For Domestic packages we use USPS Priority Mail and UPS Ground. Expedited shipping is available with USPS, UPS Next Day Air, 2nd Day Air, and 3 Day Select services. For International packages we use USPS Priority Mail International and USPS Express Mail International. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Yes, we ship worldwide daily. We use Priority Mail and Express Mail International for all International shipments. Delivery times range from 3-14 business days but sometimes can take longer based on availabilty of the parts, customs clearance and the destination country. All orders are shipped insured and automated tracking is included. Aprilia Superstore is not responsible for any taxes or duty on items being shipped Internationally. We will not forge documents for a lesser value or claim orders are gifts. Any inquiries to do so will be ignored.
We ship primarily through UPS and USPS, however, some shipments may be shipped by FedEx or motor freight carriers. Aprilia Superstore reserves the option to choose the best carrier available at the time of shipment.
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-877-589-1176. Our team is available Tuesday through Friday 10am – 6pm Eastern Time or us our online contact form.
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Yes, we ship worldwide daily. We ship to Canada using USPS Priority International and USPS Express Mail International.
Shipping is determined using UPS and USPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing. Certain items including but not limited to: tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, may be considered oversize or bulk items and may be subject to additional shipping charges other than those that are calculated. We only use reliable shipping methods that have tracking and insurance so that if the package is lost or damaged we can replace it. We have tried cheaper shipping methods in the past and shipments are lost or parts arrive damaged. The rates may seem expensive but we feel it is in our customers best interest to receive their parts quickly and in good order. Of course, the shipping rate becomes more economical as you order more parts.
While many orders will ship directly from our warehouse in McHenry, MD, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
ALL return shipping charges are pre-paid by the customer unless an error is made on our part. ALL Returns are subject to a 25% Restocking Fee. Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable . All fairing and bodywork parts are special order. All used parts sales are final. Used parts are non-refundable, non-returnable. Used parts are sold 'as-is' with no guarantee expressed or implied. All electronic parts sales are final. Electronic parts are non-refundable, non-returnable. All sale/discounted/closeout items are non-refundable, non-returnable. No returns can be processed after 30 days of purchase. Returns within 30 days of purchase require return authorization from Aprilia Superstore. Returns without authorization will not be accepted. Please contact us at info@Apriliasuperstore.com for return authorization.
Return shipping is the customer's responsibility.Including customer qualification for free outbound shipping; all shipping costs for returns and/or items exchanged and shipped back to the customer is the customer's responsibility.
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.