FREE SHIPPING on Orders Over $150

Superior Customer Support1-877-589-1176

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Shipping & Returns

  1. How do I get FREE GROUND shipping on my order?
  2. About Customs, Duties & Taxes About Customs, Duties & Taxes
  3. Can I make a change to my order?
  4. Backordered Items
  5. Special Order Items
  6. Discontinued / Superseded Parts / Pricing Not Guaranteed
  7. How fast is my order processed?
  8. When will my order ship?
  9. What shipping options are available?
  10. Do you ship outside of the USA?
  11. How will you ship my order?
  12. Do you ship to Alaska and Hawaii?
  13. Do you ship to APO/FPO addresses?
  14. Do you ship to Freight Forwarders?
  15. Do you ship to Canada and US Territories?
  16. How much is shipping?
  17. When will I receive my order?
  18. Do you offer expedited shipping?
  19. Can I have my order sent to more than one address?
  20. Can I send an order to a country other than the United States?
  21. What could cause a shipping delay?
  22. Delays by shipping companies
  23. Delays during holiday seasons between Thanksgiving and Christmas
  24. Undeliverable packages (orders returned to us)
  25. Billing address information is inconsistent with what is on the credit card record
  26. Can I return an item I purchased?
  27. Return Shipping Costs
  28. Outgoing Shipping Costs

Q: How do I get FREE GROUND shipping on my order?

Orders over $150 ship free! All orders with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. Items that may be excluded from free shipping include: oversize or bulk items, such as tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, etc. Modified, or add-on-item, orders are not eligible for free shipping. You will be contacted if any exclusions apply to your order. Telephone orders are not eligible for free shipping.

Q: About Customs, Duties & Taxes About Customs, Duties & Taxes

When ordering from ApriliaSuperStore.com, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Q: Can I make a change to my order?

We try to process all orders as quickly as possible. If your order status is 'NEW' you may modify it by emailing us immediately by replying to your order confirmation email or contacting us at info@apriliasuperstore.com. If it has already changed to 'PROCESSING' or 'COMPLETE', you may NOT modify or cancel your order. You must place another order. If an additional order is placed we will do our best to combine shipping when possible. Again, please email us to make a shipping combination request after you place the additional order(s).

Q: Backordered Items

We will email you if any items are backordered and your order will be placed on HOLD. Before anything else happens with your order, an email response is needed by choosing one of the following options. 1) Proceed with the order as is and wait for everything to be shipped at once. 2) Cancel the backordered items and ship the other items. 3) Proceed with the order and have the items that are not on backorder shipped to you and incur a second shipping charge when the backordered items arrive. 4) Cancel the order completely. Your credit card will not be charged and the order is in 'Held' status until you choose an option.

Q: Special Order Items

While Aprilia Superstore stocks thousands of Aprilia parts, not everything in our catalog is an item we stock. Any item that we don't typically stock is considered a "special order" item. All special order items will be paid for in advance and are non-refundable and non-returnable for any reason. These items may include, but are not limited to bodywork, OEM wheels, exhausts, fuel tanks, frames, swingarms, suspension, and most high-value items. We also typically don't stock items for older models or rare models. You will be notified before your order is processed if an item applies.

Q: Discontinued / Superseded Parts / Pricing Not Guaranteed

Sometimes Aprilia may update, supersede, or discontinue parts before we're able to reflect the change on our website. You will be notified via email before we process your order. If the part is updated or superseded, there may be a price change. Prices shown are not guaranteed. While we strive to ensure the accuracy of our pricing there are times when the currency exchange rate and importation fees may affect advertsied pricing. For this reason, price is subject to change without notice. We will contact you in the rare chance that this situation arises.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Tuesday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Tuesday, with the exception of holidays.

Q: When will my order ship?

We try our best to make sure common use/fast moving parts are in stock at all times. However, some items may be out of stock and require us to order them from Aprilia, in these cases the parts will be available for shipment with 3-5 business days. Occassionaly parts can be on backorder and make take longer to arrive. If this occurs you will be notified by email.
All shipments leave Tuesday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

For Domestic packages we use USPS Priority Mail and UPS Ground. Expedited shipping is available with USPS, UPS Next Day Air, 2nd Day Air, and 3 Day Select services. For International packages we use USPS Priority Mail International and USPS Express Mail International. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Yes, we ship worldwide daily. We use Priority Mail and Express Mail International for all International shipments. Delivery times range from 3-14 business days but sometimes can take longer based on availabilty of the parts, customs clearance and the destination country. All orders are shipped insured and automated tracking is included. Aprilia Superstore is not responsible for any taxes or duty on items being shipped Internationally. We will not forge documents for a lesser value or claim orders are gifts. Any inquiries to do so will be ignored.

Q: How will you ship my order?

We ship primarily through UPS and USPS, however, some shipments may be shipped by FedEx or motor freight carriers. Aprilia Superstore reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-877-589-1176. Our team is available Tuesday through Friday 10am – 6pm Eastern Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

Yes, we ship worldwide daily. We ship to Canada using USPS Priority International and USPS Express Mail International.

Q: How much is shipping?

Shipping is determined using UPS and USPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing. Certain items including but not limited to: tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, may be considered oversize or bulk items and may be subject to additional shipping charges other than those that are calculated. We only use reliable shipping methods that have tracking and insurance so that if the package is lost or damaged we can replace it. We have tried cheaper shipping methods in the past and shipments are lost or parts arrive damaged. The rates may seem expensive but we feel it is in our customers best interest to receive their parts quickly and in good order. Of course, the shipping rate becomes more economical as you order more parts.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in McHenry, MD, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Yes, we ship worldwide daily.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Can I return an item I purchased?

ALL return shipping charges are pre-paid by the customer unless an error is made on our part. ALL Returns are subject to a 25% Restocking Fee. Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable . All fairing and bodywork parts are special order. All used parts sales are final. Used parts are non-refundable, non-returnable. Used parts are sold 'as-is' with no guarantee expressed or implied. All electronic parts sales are final. Electronic parts are non-refundable, non-returnable. All sale/discounted/closeout items are non-refundable, non-returnable. No returns can be processed after 30 days of purchase. Returns within 30 days of purchase require return authorization from Aprilia Superstore. Returns without authorization will not be accepted. Please contact us at info@Apriliasuperstore.com for return authorization.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Including customer qualification for free outbound shipping; all shipping costs for returns and/or items exchanged and shipped back to the customer is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


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