FREE SHIPPING on Orders Over $150

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Aprilia Superstore FAQ

  1. Shipping & Returns
    1. How do I get FREE GROUND shipping on my order?
    2. About Customs, Duties & Taxes About Customs, Duties & Taxes
    3. Can I make a change to my order?
    4. Backordered Items
    5. Special Order Items
    6. Discontinued / Superseded Parts / Pricing Not Guaranteed
    7. How fast is my order processed?
    8. When will my order ship?
    9. What shipping options are available?
    10. Do you ship outside of the USA?
    11. How will you ship my order?
    12. Do you ship to Alaska and Hawaii?
    13. Do you ship to APO/FPO addresses?
    14. Do you ship to Freight Forwarders?
    15. Do you ship to Canada and US Territories?
    16. How much is shipping?
    17. When will I receive my order?
    18. Do you offer expedited shipping?
    19. Can I have my order sent to more than one address?
    20. Can I send an order to a country other than the United States?
    21. What could cause a shipping delay?
    22. Delays by shipping companies
    23. Delays during holiday seasons between Thanksgiving and Christmas
    24. Undeliverable packages (orders returned to us)
    25. Billing address information is inconsistent with what is on the credit card record
    26. Can I return an item I purchased?
    27. Return Shipping Costs
    28. Outgoing Shipping Costs
  2. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. FAQ's
    1. I'm looking for an aftermarket part that is not listed. Can you get it?
    2. I'm buying an exhaust for my bike. Do I need to do anything other than bolt it on?
    3. I need my Aprilia re-mapped. Can I send you my ECU?
    4. I can't find the correct body panel / color / decal / part for my bike.
    5. Can you install parts for me?
    6. Can you get parts for my Suzuki, Yamaha, Ducati, Honda, Kawasaki, etc?

Shipping & Returns

Q: How do I get FREE GROUND shipping on my order?

Orders over $150 ship free! All orders with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. Items that may be excluded from free shipping include: oversize or bulk items, such as tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, etc. Modified, or add-on-item, orders are not eligible for free shipping. You will be contacted if any exclusions apply to your order. Telephone orders are not eligible for free shipping.

Q: About Customs, Duties & Taxes About Customs, Duties & Taxes

When ordering from ApriliaSuperStore.com, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Q: Can I make a change to my order?

We try to process all orders as quickly as possible. If your order status is 'NEW' you may modify it by emailing us immediately by replying to your order confirmation email or contacting us at info@apriliasuperstore.com. If it has already changed to 'PROCESSING' or 'COMPLETE', you may NOT modify or cancel your order. You must place another order. If an additional order is placed we will do our best to combine shipping when possible. Again, please email us to make a shipping combination request after you place the additional order(s).

Q: Backordered Items

We will email you if any items are backordered and your order will be placed on HOLD. Before anything else happens with your order, an email response is needed by choosing one of the following options. 1) Proceed with the order as is and wait for everything to be shipped at once. 2) Cancel the backordered items and ship the other items. 3) Proceed with the order and have the items that are not on backorder shipped to you and incur a second shipping charge when the backordered items arrive. 4) Cancel the order completely. Your credit card will not be charged and the order is in 'Held' status until you choose an option.

Q: Special Order Items

While Aprilia Superstore stocks thousands of Aprilia parts, not everything in our catalog is an item we stock. Any item that we don't typically stock is considered a "special order" item. All special order items will be paid for in advance and are non-refundable and non-returnable for any reason. These items may include, but are not limited to bodywork, OEM wheels, exhausts, fuel tanks, frames, swingarms, suspension, and most high-value items. We also typically don't stock items for older models or rare models. You will be notified before your order is processed if an item applies.

Q: Discontinued / Superseded Parts / Pricing Not Guaranteed

Sometimes Aprilia may update, supersede, or discontinue parts before we're able to reflect the change on our website. You will be notified via email before we process your order. If the part is updated or superseded, there may be a price change. Prices shown are not guaranteed. While we strive to ensure the accuracy of our pricing there are times when the currency exchange rate and importation fees may affect advertised pricing. For this reason, price is subject to change without notice. Aprilia may discontinue parts at anytime without notice. If a part has been special ordered on your behalf and is discontinued by Aprilia prior to the order being fulfilled Aprilia Superstore will refund the amount of the part at the time of order in full. We will contact you in the rare chance that this situation arises.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Tuesday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Tuesday, with the exception of holidays.

Q: When will my order ship?

We try our best to make sure common use/fast moving parts are in stock at all times. However, some items may be out of stock and require us to order them from Aprilia, in these cases the parts will be available for shipment with 3-5 business days. Occassionaly parts can be on backorder and make take longer to arrive. If this occurs you will be notified by email.
All shipments leave Tuesday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

For Domestic packages we use USPS Priority Mail and UPS Ground. Expedited shipping is available with USPS, UPS Next Day Air, 2nd Day Air, and 3 Day Select services. For International packages we use USPS Priority Mail International and USPS Express Mail International. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Yes, we ship worldwide daily. We use Priority Mail and Express Mail International for all International shipments. Delivery times range from 3-14 business days but sometimes can take longer based on availabilty of the parts, customs clearance and the destination country. All orders are shipped insured and automated tracking is included. Aprilia Superstore is not responsible for any taxes or duty on items being shipped Internationally. We will not forge documents for a lesser value or claim orders are gifts. Any inquiries to do so will be ignored.

Q: How will you ship my order?

We ship primarily through UPS and USPS, however, some shipments may be shipped by FedEx or motor freight carriers. Aprilia Superstore reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-877-589-1176. Our team is available Tuesday through Friday 10am – 6pm Eastern Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

Yes, we ship worldwide daily. We ship to Canada using USPS Priority International and USPS Express Mail International.

Q: How much is shipping?

Shipping is determined using UPS and USPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing. Certain items including but not limited to: tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, may be considered oversize or bulk items and may be subject to additional shipping charges other than those that are calculated. We only use reliable shipping methods that have tracking and insurance so that if the package is lost or damaged we can replace it. We have tried cheaper shipping methods in the past and shipments are lost or parts arrive damaged. The rates may seem expensive but we feel it is in our customers best interest to receive their parts quickly and in good order. Of course, the shipping rate becomes more economical as you order more parts.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in McHenry, MD, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Yes, we ship worldwide daily.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Can I return an item I purchased?

ALL return shipping charges are pre-paid by the customer unless an error is made on our part. ALL Returns are subject to a 25% Restocking Fee. Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable . All fairing and bodywork parts are special order. All used parts sales are final. Used parts are non-refundable, non-returnable. Used parts are sold 'as-is' with no guarantee expressed or implied. All electronic parts sales are final. Electronic parts are non-refundable, non-returnable. All sale/discounted/closeout items are non-refundable, non-returnable. No returns can be processed after 30 days of purchase. Returns within 30 days of purchase require return authorization from Aprilia Superstore. Returns without authorization will not be accepted. Please contact us at info@Apriliasuperstore.com for return authorization.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Including customer qualification for free outbound shipping; all shipping costs for returns and/or items exchanged and shipped back to the customer is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Aprilia Superstore to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Aprilia Superstore brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Aprilia Superstore, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Aprilia Superstore offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Aprilia Superstore takes great pride in having you as a customer and we will ensure your privacy as a customer. Aprilia Superstore does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Aprilia Superstore seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Aprilia Superstore reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Aprilia Superstore, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@apriliasuperstore.com.

We are confident that your visit to Aprilia Superstore is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-877-589-1176.


FAQ's

Q: I'm looking for an aftermarket part that is not listed. Can you get it?

We work with many aftermarket suppliers, and chances are we can take care of you. Call or email if we don't have your part listed. Our website is always expanding, so just because it's not here doesn't mean we don't have it!

Q: I'm buying an exhaust for my bike. Do I need to do anything other than bolt it on?

Most bikes require an ECU replacement, reflash, or EFI controller to deal with the fuel requirements of any aftermarket modification. There are a few exceptions. Call or email if you're not sure or if you have any questions regarding this.

Q: I need my Aprilia re-mapped. Can I send you my ECU?

In most cases, yes. Call or email for details.

Q: I can't find the correct body panel / color / decal / part for my bike.

Call or email us if you have any questions regarding matching up stock body parts or if you want to change to a different color.

Q: Can you install parts for me?

Absolutely, we are a full service dealership. We can do anything from basic repairs to race builds to dyno tuning. We're located in western MD. You're welcome to bring your bike to us to service. We also ship motorcycles worldwide, and can arrange to have your bike shipped to us.

Q: Can you get parts for my Suzuki, Yamaha, Ducati, Honda, Kawasaki, etc?

We can get aftermarket parts for most brands, but we rarely stock them. Some parts on our page are universal fit.

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